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How do I get access to Atlassian’s remote MCP server?
  

You can find information on how to get started in our documentation.

Do all Atlassian customers have access to the remote MCP server?
  

All Atlassian Cloud customers have access to the remote MCP server, although there are site-level rate limits depending on what Jira and Confluence plan you’re on.

  • Free: 500 calls per hour
  • Standard: 1000 calls per hour
  • Premium/Enterprise: 1000 calls per hour (+ 20 additional calls per user with up to 10,000 calls per hour)

The remote MCP server does not currently support FedRAMP or HIPAA requirements.

What’s the difference between Rovo and Atlassian’s remote MCP server?
  

Atlassian’s remote MCP server enables you to securely access Atlassian data in external AI tools (eg Claude).

Rovo powers Atlassian’s native AI search, chat, and agentic capabilities. With Rovo customers can access Atlassian’s AI capabilities wherever they work--on Atlassian, in developer IDEs, or anywhere on the web via browser extension.

How is Atlassian protecting customer data?
  

Atlassian handles your data responsibly.

As we do today for all of our products, we will process and transmit data for our remote MCP server in accordance with our Privacy Policy and Data Processing Addendum.

 

Where can I learn about Atlassian’s approach to responsible technology?
  

When we are building, deploying and using any new technologies, including our remote MCP server, Atlassian is guided by its Responsible Technology Principles, which focus on transparency, trust, accountability, human-centricity, and teamwork. These Principles help us to take accountability for considering and using technologies like AI responsibly and in line with our company values.

To learn more about our approach and commitment to responsible technology, visit Responsible Technology Principles

 

Where can I share feedback or get support?
  

If you have any feedback, suggestions or questions on our remote MCP server, please visit our support portal here.