Event
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An event is an occasion that conveys information about the state of the conversation. For example, when a representative joins the conversation, this is an event.
Events may be either user-initiated, such as when a user requests to speak with a live agent, or agent-initiated, such as when the live agent representative joins the conversation. Additionally, some types of events may be initiated by either party, such as the typing event that indicates when someone in the conversation is typing.
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Last updated 2024-11-14 UTC.
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