Chromebooks are durable and often last long before they need to be repaired.
When it's time for a repair, you've got options.
Minimize turnaround to get back to teaching and learning.
Keep your devices in service longer to keep them out of the e-waste bin.
Gain practical tech skills by completing manufacturers' trainings.
For simple repairs, you may consider an in-school solution. Our guide is a great place to learn about setting up your own program. Manufacturers offer safety training to help ensure successful repairs—please check your warranty before you begin.
Chromebooks have individual repair manuals. Find your device guides here. Don't know what device you have? Check the bottom panel for the model name - or see the FAQs below.
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To learn more about Acer repairability, contact Acer.
Review the terms and conditions of your product's warranty at Lenovo.com.
You can also purchase genuine Lenovo replacement parts directly from Lenovo here.
To learn more about CTL repairability, contact CTL
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Google works with manufacturers to establish which Chromebook models meet our repairability criteria. Here are some components that may be locally repairable.
Every device is slightly different and we recommend visiting your device manufacturer’s support sites as they may list out necessary tools.
Most manufacturers provide replacement parts. Alternatively, if there are Chromebooks you own that are damaged beyond repair, there may be an opportunity to reuse some of the non-damaged parts (e.g. display, keyboard). Please ask your manufacturer for guidance.
Many device manufacturers and device resellers for educational customers perform device repairs. Please contact your sales representative to find out whether this is a service they provide.
Please contact your device manufacturer to acquire the necessary tools and repair shims specific to your Chromebooks.
Before you make a decision about self-repair, please contact your device manufacturer to find out how your warranty might be impacted. Some device manufacturers can provide rigorous repair training to protect your warranty, and others may recommend self-repair only for out-of-warranty devices.
Please contact your manufacturer for information about your device.
Please do not attempt to repair your child’s device. If your device was purchased through your school, please contact the school to let them know your device is in need of repair. If you purchased the device yourself, please contact your manufacturer.
Most parts can be disposed of at an e-waste site. Check within your local community for dropoff locations. Find e-waste disposal near me.
Not all manufacturers are able to certify students to perform repairs. Each Chromebook manufacturer has a different policy regarding student involvement with device repairs. Please contact your manufacturer to learn more.
Most Chromebooks have the model name printed on the bottom panel. If the device model name is missing or covered, and your device still boots up, open a Chrome browser window, visit chrome://system and look for "HWID." This is your hardware ID. The first word before the series of dashed numbers is your device code name. You can use your device code name to look up your device model by searching for the code name in this Chromium Projects table. If you can't locate the model on the bottom panel of your device, and your system does not boot up, please contact your IT administrator or device manufacturer for assistance.
Before proceeding with any self-repair, we recommend you carefully review your device warranties and terms of sale. Information about devices, components, and repair is provided by third party manufacturers, and Google makes no guarantees as to the accuracy or completeness of such information, nor makes any representations or warranties regarding such information. Google is not responsible for the content of third party websites or information.
Please be aware that any self-repair may void your OEM warranty.
Before opening any electronic device, always research proper safety protocols and take necessary precautions.
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