If your account uses a paid plan, Copilot Business, or Copilot Enterprise, you can directly contact Support.
If your account uses Free, you can speak to users and staff on the Community discussions for most issues, and you can contact Support to report account, security, and abuse issues.
To share feedback with , you can use the Community discussions. For more information, see Sharing feedback with .
After you create your ticket, you can view your ticket and the responses from Support on the Support portal. For more information, see Viewing and updating support tickets.
Support does not have access to any private or internal resources. Providing Support with everything they need to understand, locate, and reproduce an issue will allow for a faster resolution and less back-and-forth between yourself and the support team. To ensure Support can assist you, consider the following points when you write your ticket:
- Obtain information that can help Support track, prioritize, reproduce, or investigate the issue.
- Include full URLs, repository names, and usernames wherever possible.
- Reproduce the issue if applicable and be prepared to share the steps.
- Be prepared to provide a full description of the issue and expected results.
- Copy exact wording of all error messages related to your issue.
- Determine if there is an existing ticket number in any ongoing communications with Support.
- Include relevant logs and attach any screenshots that demonstrate the issue.
Примечание.
Before you submit a ticket, you have the option of using Copilot in Support to receive an immediate response to your question. If Copilot in Support is unable to resolve your issue, you can continue submitting your ticket. For more information, see About Copilot in Support.
Navigate to the Support portal and choose one of the following options:
- To sign in with your account, click Sign in with .
- To sign up for , click Sign up for .
- If you can't sign in or sign up, click Can't sign in? and fill out the form. You will be guided through an email verification process.
At the top of the page, under "How can we help?", choose a topic or click open a support ticket.
Примечание.
You will only see the link to open a support ticket if your account uses a paid product or you are a member of an organization that uses a paid product. If you don't see the link, you can speak to users and staff on the Community discussions for most issues, and you can still contact Support to report account, security, and abuse issues.
Select the From dropdown menu and click the email address you'd like Support to contact.
Under "Subject", type a descriptive title for the issue you're having.
Under "How can we help", provide any additional information that will help the Support team troubleshoot the problem. You can use markdown to format your message.
Helpful information may include:
- Steps to reproduce the issue
- Any special circumstances surrounding the discovery of the issue (for example, the first occurrence or occurrence after a specific event, frequency of occurrence, business impact of the problem, and suggested urgency)
- Exact wording of error messages
You can attach files up to 50MB.
Предупреждение
When you upload an image or video to a pull request or issue comment, or upload a file to a ticket in the Support portal, anyone can view the anonymized URL without authentication, even if the pull request or issue is in a private repository. To keep sensitive media files private, serve them from a private network or server that requires authentication. For more information on anonymized URLs see About anonymized URLs.
Click Send request.